Privacy Policy
Crisp processes your photos and videos entirely on your Mac. They are never uploaded, and there is no analytics or telemetry of any kind in the app.
Crisp is published by Kerr & Company LLC, a Michigan limited liability company, which is the data controller for any personal information described below.
Last updated: 13 August 2026. This page describes what the software actually does — it was written against the shipping code, not from a template — and, since 13 August, what this website does too.
Your media never leaves your device
Every operation — upscaling, low-light repair, montages, split screen, exports — runs locally using models bundled with the app. Crisp has no upload endpoint and no server that receives your files. You can verify this by running Crisp with networking disabled: everything except licence activation and update checks continues to work.
There is no analytics or telemetry in the app
Crisp contains no analytics SDK, no crash reporter, no usage tracking, no advertising identifiers, and no third-party scripts. Nothing reports which features you use, which files you open, or how often you launch the app.
The website is a separate thing, and it counts visits
Everything above is about the software. This site, crispvideo.app, is not the
software, and it is honest to say what it does separately.
- Page views, counted without a cookie. Every page on this site loads
plausible.io/js/script.js, which records that a page was viewed — the URL, the referrer, and coarse details like browser and country. It sets no cookie, does not follow you between sites, and does not build a profile. It is how we know whether anyone read the thing we just wrote. If you would rather not be counted, any content blocker stops it, and nothing on the site depends on it loading. - An advertising pixel, which does set a cookie. Every page on this site loads
connect.facebook.net/en_US/fbevents.js, Meta’s advertising pixel. It sets a cookie named_fbpand reports to Meta that a page here was viewed, so we can tell whether an advert we paid for actually brought anyone. Unlike the page counter above, this one does follow you between sites and does contribute to a profile Meta holds about you — that is what the product is, and it would be dishonest to describe it any other way. It runs on the marketing site only. It is not in the app, and everything said further up this page about Crisp itself is unchanged: the software contains no analytics SDK, no crash reporter and no advertising identifiers. Any content blocker stops the pixel, and nothing on this site depends on it loading. - One cookie, for affiliate credit. The site loads a 778-byte script
from this domain —
/sled.js, a pinned copy we serve ourselves. If you arrive on a link carrying a?ref=parameter, it stores that referral code in a cookie namedta_reffor 90 days and tellsusesled.comthat the click happened, which means Sled sees your IP address on that one request. If you did not arrive on a referral link, nothing is sent to usesled.com at all. Until 17 August 2026 that script was fetched fromusesled.comdirectly, so they saw every visitor’s IP whether or not a referral was involved; serving it ourselves is what makes the sentence above literally true. Its only purpose is to pay the person who referred you if you later buy Crisp Pro. The cookie holds a referral code, not an identity, and it is set by this website — never by the app. - Privacy-friendly site analytics. This page said “no site analytics … there is no Plausible” until 17 August 2026, and that was wrong — Plausible has been on all 114 pages of this site. It is corrected here rather than quietly deleted, because a privacy policy that has been inaccurate should say so. Plausible is cookieless, stores no IP addresses, does not track you across sites, and counts pageviews only. It is what tells us which comparison pages people read. The homepage also carried a second, duplicate Plausible install until the same date, so its visits were being counted twice; that one is gone.
- Self-hosted assets. The page loads no external fonts, stylesheets or
images. The two other domains it links to —
github.comfor the download andtopazlabs.comin a comparison — are ordinary links you have to click.
None of this touches your media. Nothing you open in Crisp is ever seen by this website, because the website and the app do not talk to each other.
If you ask us to email you
The footer of the home page has one optional field. If you put your address in it and press the button, we store three things: the address, which site it came from, and when. Nothing else — no IP address, no browser, no referring page, no profile. It is our own database, not a marketing service, and nothing is sent anywhere when the page merely loads: the address travels once, when you press the button.
We use it to say when a new restore lane or model improvement ships. Every email has an unsubscribe link, and asking us to delete the address removes the row.
The only times Crisp contacts the internet
There are exactly four, and each is listed with what is sent:
- Licence activation and validation (
live.dodopayments.com, orapi.polar.shfor licences bought before 20 August 2026) — when you activate Crisp Pro, or when the app re-checks an existing licence. Sent: your licence key, our product or organisation identifier, and a device label of the formCrisp @ <your Mac's name>. Note that macOS computer names often contain a person's name (for example "Matt's MacBook Pro"); that label is stored by whichever of the two issued your licence, so you can see and manage which machines a licence is active on. - Update checks (
crispvideo.app) — the app periodically fetches a small file listing the latest version. Sent: nothing beyond the ordinary web request itself (your IP address and user agent, as with visiting any website). - Downloading an update (
github.com) — only when you accept an update. - Downloading the optional Max pack (
huggingface.co) — only if you choose to install it. Sent: nothing about you or your files.
If you never activate a licence and decline updates, Crisp makes no outbound connections at all beyond the update check, which you can block at the firewall without affecting editing.
What is stored on your Mac
Your licence key and activation record are stored in Crisp's application-support folder so you do not have to re-enter them. Your projects, media paths and preferences stay on your Mac. Deactivating your licence in the app removes the stored licence record.
Payments
Purchases are handled by a merchant of record, and Crisp never sees or stores your card details either way. Since 20 August 2026 that merchant is Dodo Payments, whose handling of your payment and contact information is governed by Dodo's privacy policy. Purchases made before that date went through Polar and are governed by Polar's privacy policy; those licences still work, so Polar may still hold the record of your purchase.
Your rights
Because Crisp holds no account and no server-side profile of you, there is very little data to exercise rights over. For anything held by our merchant of record in connection with your purchase (your email address, licence key and activation labels), you may request access, correction or deletion by contacting us at support@crispvideo.app, and we will action it with Dodo Payments, or with Polar if you bought before 20 August 2026. Deleting a licence record ends your ability to use Pro features on that machine.
Children
Crisp is not directed at children under 13 and we do not knowingly collect information from them.
Changes
If this policy changes materially, the updated date above will change and the new version will be published here before it takes effect.